Help / Vendor portal

Manage orders (accept, ship, and track)

Work the orders clinics place with your company from the Orders page of the vendor portal (/vendor/orders). You accept an order, mark it in progress, ship it with a tracking number, and it completes when the clinic marks it delivered.

Before you start

• You are signed in to the vendor portal with a vendor_admin or vendor_user account. See Sign in and manage staff.

The Orders list

Open Orders. Orders are grouped by status tabs:

Tab	Statuses shown
All	Every order.
Pending	pending — new orders awaiting your acceptance.
In Progress	accepted and in_progress — accepted and being prepared.
Shipped	shipped — dispatched, with a tracking number.
Delivered	delivered — received by the clinic.
Cancelled	cancelled.

Each row shows the order, the clinic, the status badge, and the tracking number (once shipped).

Work an order

1. Open a pending order. Click the order to see its line items and the clinic.
2. Accept it. Move it from Pending to In Progress to signal you're preparing the shipment.
3. Ship it. When it goes out, mark it Shipped and enter the tracking number so the clinic can follow it.
4. Delivered. The order completes as Delivered once the clinic confirms receipt on their side.

There is no "receiving" or UIN step for vendors — you ship the order and record its tracking number. Units are received into inventory on the clinic side. Product authorization (formerly described as an "IVR response") is not part of the vendor order flow.

Related

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