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Compose and send an outbound fax

Send a fax directly from Medipyxis and track its delivery status from the Send Fax Logs.

Before you start

• You have the recipient's fax number.
• The document you want to fax is either stored in Medipyxis (attached to a referral or patient record) or available as a PDF on your device.

Steps

1. Open the Fax Center (/fax-logs).
2. Click New Fax (top-right).
3. Enter the recipient fax number. Type or paste the 10-digit number. Include area code; do not use dashes or parentheses.
4. Select or upload the document. - From Medipyxis: Click Browse Documents to search documents attached to referrals or patient records. Select the file from the results list. - From your device: Click Upload File and select a PDF (maximum 25 MB, 100 pages).
5. Add a cover sheet (optional). Toggle Include Cover Sheet on. Fill in: - To: Recipient name and organization. - From: Your name and facility (pre-populated from your profile). - Re: Subject line. - Notes: Free-text message body on the cover sheet.
6. Review the page count. The page count shown includes the cover sheet if you toggled it on. Confirm it matches expectations before sending.
7. Click Send Fax. The system queues the fax immediately.

Result

The fax appears in the Fax Center with pending status. The fax service updates the status as it progresses:

Status	Meaning
pending / sending	Queued or in transmission.
sent / delivered	Transmitted and confirmed by the fax service.
failed	Delivery failed after retry attempts; the log shows the failure reason.
cancelled	You cancelled the fax before it sent.

Track delivery

8. Open the Fax Center and locate your fax row.
9. Click the row to see the detailed status: timestamp of each transmission attempt, error codes (if any), and the recipient number dialed.
10. If status is Failed: Click Retry to resend, or Edit to correct the fax number before retrying.

Verify the recipient fax number before sending. Misdirected faxes containing patient information are a HIPAA breach. Double-check the number against the practice record in the CRM or the referral's Practice & PCP section.

Troubleshooting

Symptom	Likely cause	What to do
Fax status stuck on Pending for > 30 minutes	Carrier delay or recipient machine busy	Wait 10 more minutes, then click Retry
Upload fails	File exceeds 25 MB or is not PDF format	Compress or convert the file before uploading
Send button disabled	No document selected	Select or upload a document before clicking Send Fax

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